Customer Care | Decleor USA
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Customer Care

DecleorUSA.com Account

A DecleorUSA.com account enables you to enjoy an enhanced shopping and checkout experience. It helps us recognize you and retain your shopping preferences and enables you to manage and change your account settings.

When you check out, you may sign up for your own DecleorUSA.com account. Establishing an account means you can:

  • Easily access your preferred payment method(s)
  • Keep your most-frequent shipping addresses readily available
  • Enjoy a faster checkout experience

Payment Methods

We accept all VISA, MasterCard, American Express and Discover credit cards. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during checkout.

Checks and money orders are also accepted. Please send us a note and mail your request together with your payment (Please include the appropriate sales tax for CA, CT and IL delivery addresses) to:

DecleorUSA.com
20 Constitution Blvd. South
Shelton, CT 06484

Promotions and Discounts

Promotion codes may be redeemed at any point in the ordering process. Simply enter your promotion or source code and your promotional discount will be factored into your order and reflected in your order summary.

Please note promotions and offers cannot be combined.

Ship to Multiple Addresses

We are happy to ship items to more than one address; unfortunately, we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you may enter separate orders on our Web site. We regret any inconvenience and promise to make this easier in the future – check back soon!

Shipping Charges

Shipping options are provided at the time of checkout. We offer Standard and Express shipping.

Shipping Charges
$ 0.00 – $ 74.99$ 6.95
$ 75.00 and aboveFREE Shipping

Standard Shipping:
Standard shipping rates are shown at right. Please allow 7-14 business days for delivery of merchandise (Monday through Friday, not including holidays). Standard shipping is available for the Continental U.S., P.O. boxes, APO and FPO addresses only. Please note: Delivery to APO and FPO addresses may take 4-6 weeks. Orders shipped to AK, PR, VI, Guam and HI must be shipped by second-day air.

Express Shipping:
If you prefer to receive your merchandise faster, we offer next-day and second-day service. Delivery is Monday through Friday, not including weekends and holidays. Orders placed with expedited service will ship by the next business day, pending credit-card authorization and verification. Next-day and second-day rates will be calculated at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Orders shipped to AK, PR, VI, Guam and HI must be shipped by second-day air. Express shipping is not available to APO and FPO addresses.

Shipping Carriers

We determine the most efficient shipping carrier for your order. The carriers we use are United Parcel Service (UPS) and the U.S Postal Service (USPS). Most orders ship by UPS.

The carrier used for Express Shipments is UPS.

Delivery Information

DecleorUSA.com ships most in-stock orders to the U.S. within 1 business day of receipt. Shipping options are provided at time of checkout. Standard shipping rates are shown below.

Next-day and second-day shipping are available. Next-day and second-day rates will be calculated at time of checkout. Orders shipped to AK, PR, VI, Guam and HI must be shipped by second-day air.

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out-of-stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.

Tracking your Shipment

Do you have a DecleorUSA.com account?
If you signed up for an account during checkout, from this point forward you may view your complete online-purchase history with DecleorUSA.com, as well as tracking all purchases made from DecleorUSA.com. Go to My Account

Click here to track you shipment using your Order Number

Easy Returns

Returns are easy and convenient. You may return your purchase within 30 days of purchase for a refund or replacement. Simply fill out the return section on your order’s packing slip and send it back to us in new condition!

You will receive your credit within 7-10 business days. Sorry, shipping charges are not refundable.

Safe Shopping Guarantee

The DecleorUSA.com Safe Shopping Guarantee protects you while you shop, so you never need to worry about credit-card safety. We guarantee every transaction you make will be 100% secure. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.